Waterstones at a Watershed

In the past few weeks we have seen a number of announcements coming from James Daunt and the new management team at Waterstones and all of this has been looked at in isolaton. Looking at the bigger picture we begin to see what can be interpreted as Waterstones new strategy or part of it anyway. How much more has to be unveiled will be interesting but what is becoming clear is a distinct repositioning of the UK’s leading book chain.

Scrapping the 3 for 2 offer is widely seen as long overdue and to be honest it was a promotion which largely ignored smaller publishers. It appears James Daunt is keen to allow store managers a little more autonomy in promoting strong selling titles within their stores. This is great news for smaller publishers who often have titles which sell 100′s of copies in stores but have not been able to capitalise on that success of find a way of sharing that with the store through a more organised system of ordering. James Daunt also wants to introduce tiered or banded pricing for titles, making their most popular books more competitive with stores selling at large discounts.

It appears we are being drip fed the strategy by Mr Daunt and this is a wise move, allowing the industry to come to terms with this new direction. Daunt knows the importance played by the large publishing houses but clearly recognises that for too long they have been driving publishing and publishing retailing in the direction they wish to go. The emergence of digital has dictated that book retailers can no longer allow themselves to be herded in the direction these publishers wish to drive them.

The announcement (long overdue) of Waterstones dedicated eReader is much welcomed and hopefully will allow publishers to work closely with them to develop ways to encourage a greater interaction between paper and digital books. Publishers need to work with book stores to support them with their digital content sales. Integration of devices, eBooks and physical stores is long overdue. Finding a way for this to work more seamless is a challenge for publishing and the likes Mr Daunt.

Publishers can start to look at new promotions such as linked sales tying eBooks with physical books as well as making content available to buy in-store. Waterstones are in the perfect position to exploit and begin this dialogue.

Comments

Online and Offline have to work in concert for Waterstones

steveemecz's picture

The greatest myth in retail is that online is about online sales. What I am desperate to see from Waterstones, which several retailers in other segments have absolutely nailed, is footfall driving online activities. Do Waterstones know that 30% of online orders that have a 'pick up from store' prompt are picked up locally - with over half of those walking in spending more on their visit? I was lucky to work with Wiklinson Plus in the past who had managed to get that rate up to a remarkable 70%. Let's take a look.

Firstly, is Waterstones putting a big focus on the stores in their online presence? Well, a quick look at Waterstones.com shows virtually nothing on the homepage mentioning the stores (text storefinder link....). Try typing 'events' 'bookshop events' 'book signings' into the search and you get no results - and if you do click the storefinder, there is an advert entitled 'Too busy to get to a store - shop online now' - eh?, really sending a strong message not to visit the stores. 

A quick scan of Facebook reveals that store interaction with fans is mixed. Some branches are doing very well with thousands, lots of quality content and then I checked one of their biggest stores which, on a Sunday afternoon had the last 13 wall entries as straight from their Twitter feed - always dangerous that, feeding your Twitter into your wall. One of the flagships with less than 300 friends and poor content, compared to say a small store with over 1,000 and lots of great content. Worth adding social media metrics to the store manager's KPIs.

The eReader is indeed interesting and I hope it changes the current in store eReader experience - I visited a branch a few weeks ago and half their eReaders were out of stock and there was no-one available to provide any advice as to which one was the right device for me. It was a big store. [I had just picked up the new Kindle down the road which was sitting alongside a host of others] where the person in the shop was knowledgeable and gave me (relatively accurate) pros and cons of the different devices.

It will take more than a Waterstones badge to make it sell and it's certainly no silver bullet.

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